We aim to deliver all orders in 3 - 5 working days*. Please see below couriers for your region:

• UK - Royal Mail & ParcelForce
• USA - FedEx
• EU - DPD

*Subject to order being placed before 12:00 hrs (Monday-Friday)

Once the order is placed, it is no longer possible to amend the delivery address. If in doubt, please contact info.uk@daylightcompany.com.

Once your order is placed, an email is sent out to you with the order number. You should keep the email or make a note of the order number until the goods are delivered to you. The email confirming your order can also be used as proof of purchase.

If you'd like to track your order, please contact us for your courier tracking number.

Your shipping cost is dependent on your region and order total. Please see costs below:

UK - £4.95 Shipping, Free Delivery over £50

US - $14.95 Shipping, Free Delivery over $70

DE & NL - €5.00 Shipping, Free Delivery over €50

FR - €8.00 Shipping, Free Delivery over €75

Products should always be returned to the original place of purchase. We can only replace or refund products that were purchased directly from The Daylight Company.

If your order was placed with a retailer or online store please contact them directly.

If your order was placed directly with the Daylight Company you have 15 days to return a product to us if you are not fully satisfied.

Please contact us through the Contact Form or email info.uk@daylightcompany.com to obtain the return address and a reference number for your claim.

Faulty or damaged items may be returned to us for inspection in their original packaging before a replacement part is posted or a refund given. Please note that returns carriage cost is at your own charge. We will however refund the returns carriage cost if we find the item to be faulty.

You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number. Whenever possible, attaching a photo or a video will speed up the process.

Read the full Delivery & Returns policy here.

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Our exchange policy can depend on product type and fault. Please contact us to see if your purchase qualifies.

We accept all major payment providers cards, Apple Pay, Google Pay, and Shop Pay for your convenience.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

However, you have the option to store your credit card details at checkout for future purchases. The details will be stored within our secure payment gateway. This means that you will be able to check out quickly the next time that you visit our website.

You don’t need to create an account to place an order with us, you can place an order as a visitor to our website.

The option to create an account is there to facilitate the transaction, amend your details, email, password and addresses and view your order.

If you've forgotten your password, click on the login button and a link to reset your password will appear.