Warranty

This Warranty is provided by The Daylight Company Ltd. (“Daylight”) only to the original end-user purchaser of the qualified product and is not transferable to any other party. Any claim made under this Warranty must be accompanied by a valid dated proof of purchase for the qualified product.

1. Warranty

Daylight guarantees to the purchaser that, for a period of 2 years from the date of purchase, qualified products, when delivered in new condition and in their original packaging, will be free from manufacturing faults and defective materials and will conform to the published product specifications.

Any qualified product determined by Daylight to be defective during the Warranty Period will, at Daylight’s sole discretion and without charge to the purchaser, be either:

  • Repaired using new or equivalent parts; or

  • Replaced with a new or equivalent product; or

  • Refunded for the purchase price paid by the purchaser for the defective qualified product.

Any qualified product repaired or replaced under this Warranty will continue to be covered for the remainder of the original Warranty Period.

2. Warranty Coverage

Products purchased from authorised Daylight retailers, distributors or resellers are covered by a 2 Year Warranty from the original date of purchase.

To make a warranty claim, customers must retain a valid proof of purchase showing the purchase date and the retailer from whom the product was purchased.

3. Warranty Exclusions and Disclaimers

No reseller, distributor or other agent acting on behalf of Daylight is authorised to modify this Warranty in any way.

This Warranty does not cover:

  • Normal wear and tear or the natural ageing of materials.

  • Loss or damage caused by abuse, neglect, mishandling, accident, improper maintenance, fire, liquids, chemicals, flooding, vibration, excessive heat, improper ventilation, improper storage or failure to follow the product instructions.

  • Loss or damage resulting from connection to an electrical supply other than the voltage specified for the product, including the use of a power supply other than the one originally supplied.

  • Loss or damage caused by electrical surges, voltage spikes or other power supply irregularities.

  • Defects or damage resulting from servicing, modification, repair or attempted repair by anyone other than Daylight or an authorised service provider.

  • Any product with a removed, altered or illegible batch or serial number.

  • Any product or component modified without the prior written consent of Daylight.

  • Any product or component subjected to mechanical or chemical stress outside its intended use.

  • LED colour (Kelvin) tolerances.

  • Batteries, joints and other mechanical wear parts.

  • Plastic parts, including ABS/PC components, that discolour or become brittle through natural ageing.

  • Lenses damaged through the use of cleaning chemicals or solvents, including strong alcohol-based cleaners.

4. Warranty Eligibility

The purchaser must notify the original place of purchase (shop, reseller or distributor) within 30 days of discovering any apparent defect in materials or workmanship.

Warranty claims should be submitted directly to the retailer or distributor from whom the product was purchased, either in person, by email or by telephone. To process a claim, the purchaser must provide the product model number together with a valid original proof of purchase.

The purchaser is responsible for any return packaging and shipping costs unless otherwise agreed by the original retailer or applicable consumer law.

Daylight reserves the right to determine, at its sole discretion, whether a returned qualified product is covered under this Warranty. Where Daylight determines that the product is not covered, a reasonable handling or return charge may apply if the product is requested to be returned.

PRODUCTS MUST NOT BE RETURNED DIRECTLY TO DAYLIGHT WITHOUT PRIOR AUTHORISATION FROM DAYLIGHT OR THE ORIGINAL RETAILER. UNAUTHORISED RETURNS MAY BE REFUSED AND ANY LIABILITY DENIED.

5. Disclaimer of Liability

DAYLIGHT SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, COSTS OF SUBSTITUTE PRODUCTS OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE, MISUSE OR INABILITY TO USE THE QUALIFIED PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, EVEN IF DAYLIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DAYLIGHT'S MAXIMUM LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE QUALIFIED PRODUCT.

THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Read the full Terms & Conditions here.

If you have any questions regarding this Warranty, please contact the retailer from whom the product was purchased. If further assistance is required, you may also contact Daylight Customer Services at info.au@daylightcompany.com.