Terms & Conditions

Please read these Terms carefully before you place an order with us.

These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. You may wish to print or save a copy of these Terms for your records.

1. These Terms

1.1 What these Terms cover

These terms and conditions (the “Terms”) apply to the sale of all products by The Daylight Company LLC (“we”, “us”, “our”) to consumers (“you”) purchasing through our US website daylightcompany.com/en-us/. Together with your Order Confirmation, our Privacy Policy, our 3 Year Warranty and our Shipping & Returns policy, these Terms form the entire agreement between you and us in relation to your purchase. These Terms are effective from the date stated on the cover and supersede any previous version. By placing an order, you agree to be bound by these Terms.

1.2 Why you should read them

These Terms tell you who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these Terms, please contact us before placing your order. We recommend you print or save a copy of these Terms for future reference.

2. Information about us and how to contact us

2.1 Who we are

We are The Daylight Company LLC, a limited liability company organized under the laws of the State of Ohio with its principal place of business at P.O. Box 96, Richfield, Ohio 44286. The Daylight Company LLC is the seller of record for all orders placed on our US website daylightcompany.com/us/. The Daylight Company LLC is an affiliate of The Daylight Company Limited, a company registered in England and Wales under company number 03677267 with its registered office at 89-91 Scrubs Lane, London NW10 6QU, United Kingdom.

2.2 How to contact us

You can contact us by telephoning our customer service team on +1 281 781 8693, Monday to Friday 9am–5pm Central Time. You can email us at info.us@daylightcompany.com or write to us at The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286.

2.3 How we may contact you

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these Terms, this includes emails.

2.4 Consent to electronic communications (E-SIGN)

By placing an order, you consent to receive communications from us electronically, including these Terms, your Order Confirmation, shipping notifications, refund notifications, product safety notices, and changes to these Terms. You agree that electronic communications satisfy any legal requirement that such communications be in writing, in accordance with the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. §§ 7001 et seq.) (the “E-SIGN Act”). You may withdraw your consent to electronic communications by contacting us, but doing so may affect our ability to provide products to you. To access electronic communications, you must have a device capable of viewing PDF and HTML files and a valid email address.

3. Our contract with you

3.1 How we will accept your order

Your order is an offer to buy from us. Any automatic email sent at checkout confirming receipt of your order is an acknowledgement only and does not form a contract. A binding contract is only formed when we send you a separate written email confirming that your order has been accepted and is being shipped (the “Order Confirmation”). Title to and risk of loss in the products pass to you in accordance with paragraphs 7.6 and 7.7.

3.2 If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified. If payment has already been taken, we will issue a full refund using the original payment method within seven (7) business days of notifying you that we cannot accept your order, in accordance with the FTC Mail Order Rule (16 CFR §435).

3.3 Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can quote this order number whenever you contact us about your order.

3.4 Where we sell

These Terms apply to orders placed on our US website (daylightcompany.com/en-us/) for processing to consumer addresses within the 48 contiguous United States.

We do not currently ship to:

•        Alaska or Hawaii;

•        Puerto Rico, the US Virgin Islands, Guam, American Samoa, or the Northern Mariana Islands;

•        APO/FPO/DPO military addresses; or

•        Any address outside the United States.

If you are ordering from outside the United States, please use our UK or EU regional site, which is operated under separate terms.

4. Our products

4.1 Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

4.3 Product specifications

We may make minor design, specification, or accessory changes to a product from time to time (for example, to improve performance, comply with safety standards, or reflect supply changes). Such changes will not materially affect the product’s core function. Where a material change is made, we will tell you before you complete your purchase.

 4.4 California Proposition 65 notice

Some of our products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Where applicable, a Proposition 65 warning is displayed on the relevant product page and on the product label. For more information, visit www.P65Warnings.ca.gov.

5. Your rights to make changes

If you wish to make a change to your order, please contact us as soon as possible. We will let you know if the change is possible. If it is, we will tell you about any changes to the price, the timing of supply, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may wish to end the contract (see paragraph 8 – Your rights to end the contract).

Requests to change an order must be received before the order has been shipped from our warehouse. Once an order has been shipped, it cannot be changed, but you may still return the product under our voluntary 30-day return policy (see paragraph 8.3).

6. Our rights to make changes

6.1 Minor changes to the products

We may change a product:

(a)  to reflect changes in relevant laws and regulatory requirements; and

(b)  to implement minor technical adjustments and improvements.

These changes will not materially affect your use of the product. If a change is more than minor, we will tell you in advance and you may end the contract under paragraph 8.2 before the change takes effect.

7. Delivering the products

7.1 Shipping costs

The costs of shipping will be as displayed to you on our website before you complete your order. Shipping costs are calculated based on your shipping address and the products ordered.

7.2 When we will ship the products

We aim to ship orders within 3–5 business days of receiving payment, although shipping times are estimates only. In any event, we will ship the products to you within thirty (30) days of accepting your order, unless we agree a different timeframe with you in writing. If we are unable to meet this 30-day deadline, we will notify you of the delay and offer you the option to (a) consent to the new shipping date, or (b) cancel your order and receive a full refund within seven (7) business days, in accordance with the FTC Mail Order Rule (16 CFR §435).

7.3 Shipping delays outside our control

If shipment of the products is delayed by an event outside our control, we will take reasonable steps to minimize the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

An “event outside our control” means any act or event beyond our reasonable control, including (without limitation) strikes, labor disputes, civil unrest, war, terrorism, fire, flood, hurricane, severe weather, pandemic or epidemic, failure of public or private telecommunications networks, failure of postal or courier services (including USPS, UPS, FedEx and DHL), port closures, customs delays, or material disruption to our supply chain. We will notify you as soon as reasonably possible if such an event affects your order and tell you the steps we are taking.

7.4 If you are not home when the product is delivered

If no one is available at your address to receive delivery and the product(s) cannot be left in a mailbox or with a doorman, the carrier will leave a delivery notice informing you of how to rearrange delivery or pick up the products from a local carrier facility.

7.5 Failed delivery

If a delivery cannot be completed because no one is available to receive it and you do not re-arrange delivery or pick up from the carrier’s local facility within the period stated on the delivery notice, the products will be returned to our warehouse. We will contact you to arrange a re-delivery (for which an additional shipping charge may apply) or, if you prefer, to refund the price of the products. Where the failed delivery is the result of incorrect address details supplied by you, the original shipping charge is non-refundable.

7.6 Risk of loss

Risk of loss in the products passes to you upon delivery to the address you provided. Until that point, we bear the risk of loss or damage in transit. If a product arrives damaged, please follow the procedure in paragraph 11.

7.7 When you own the products

You own the products once we have received payment in full.

7.8 Reasons we may delay or pause shipment

Before we ship your order, we may temporarily delay or pause shipment where we need to:

(a)  resolve a technical or stock issue;

(b)  reflect changes in applicable laws or regulatory requirements; or

(c)  carry out a final quality or safety check.

We will tell you if shipment will be delayed for more than 14 days, and you may end the contract and receive a full refund in that case.

7.9 Your rights if shipment is delayed or paused

If we delay or pause shipment of a product, you will not be charged for that product until shipment resumes. If you choose to end the contract under paragraph 7.8, we will refund any sums you have paid for that product within seven (7) business days.

8. Your rights to end the contract

8.1 Ending the contract

You may end your contract with us in the following situations:

(a)  If a product is defective or does not match its description, you have rights under our 3 Year Warranty, the Magnuson–Moss Warranty Act (15 U.S.C. §§ 2301 et seq.), and the implied-warranty rules of your state — see paragraph 11.

(b)  If you are ending the contract because of something we have done or are going to do, see paragraph 8.2.

(c)  If you have simply changed your mind, you may return the product under our voluntary 30-day return policy in paragraph 8.3.

(d)  In all other cases, see paragraph 8.6.

8.2 Ending the contract because of something we have done

If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been delivered, plus a proportionate refund for any delivered products affected by the change, within seven (7) business days. Where delivered products are returned to us under this paragraph, we will pay the costs of return shipping. The reasons are:

(a)  we have told you about an upcoming change to a product you have ordered or to these Terms, to which you do not agree;

(b)  we have told you about an error in the price or description of a product you have ordered and you do not wish to proceed;

(c)  there is a risk that shipment of a product you have ordered may be significantly delayed because of events outside our control; or

(d)  we have suspended or notified you that we will suspend shipment of a product you have ordered for technical reasons.

8.3 Change-of-mind returns (our voluntary 30-day return policy)

Although US law does not give you an automatic right to return products purchased online if you simply change your mind, we voluntarily offer a 30-day return window from the date of delivery. To qualify:

•        products must be returned in their original packaging, in new and unused condition, with all accessories and manuals included; and

•        we may deduct from your refund for any reduction in value resulting from handling beyond what is necessary to inspect the product.

This voluntary return policy is in addition to, and does not affect, your rights under our 3 Year Limited Warranty, the Magnuson–Moss Warranty Act, or your state’s implied-warranty laws (see paragraph 11).

8.4 Our Warranty
All products purchased via the official Daylight Company websites (daylightcompany.com, daylightcompany.com/en-us and daylightcompany.com/en-eu) are automatically enrolled in the 3 Year Warranty. Products purchased elsewhere are covered by a standard 2 Year Warranty. Customers can extend this coverage to a total of 3 years by registering their product on our website within 30 days of the original purchase date. Once registered, an additional year of warranty coverage will be added, effective from the original purchase date. For more information on how to register, please see here. The full warranty terms - including coverage, exclusions, and how to make a warranty claim - are set out separately on our 3 Year Warranty policy page.

8.5 How long you have to return a product

You have 30 days from the day you (or someone you nominate) receives the products to notify us that you wish to return them under our voluntary 30-day return policy. If your products are split into several deliveries, the 30-day period begins on the day you receive the last delivery.

8.6 Ending the contract in other circumstances

Where you have no right to change your mind under paragraph 8.3 and we are not at fault, we may still accept a return at our discretion if requested within 60 days of delivery. Any products returned under this paragraph must be unused, in their original packaging, and in saleable condition. You must pay the costs of return shipping. We may also apply a restocking fee of up to 15% of the product price to cover handling and re-inspection.

9. How to end the contract with us

9.1 Tell us you want to end the contract

To end the contract with us, please let us know by:

(a)  calling customer services on +1 281 781 8693;

(b)  emailing us at info.us@daylightcompany.com; or

(c)  writing to us at The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286.

Please provide your name, address, details of the order and, where available, your phone number and email address.

9.2 Returning products after ending the contract

If you have received the products, please return them to us as follows:

(a)  Contact customer services on +1 281 781 8693 or email info.us@daylightcompany.com to request a Return Merchandise Authorization (RMA) number. Quoting the RMA number with your return helps us process your refund quickly.

(b)  Products must be returned to the address we provide at the time you request an RMA number.

(c)  You must send the products back within 14 days of telling us you wish to end the contract.

(d)  Products should be returned in their original packaging where reasonably possible. You may inspect the products only to the extent necessary to determine their nature, characteristics and functioning. We may deduct from your refund for any reduction in value resulting from handling beyond this.

(e)  For products being returned under our 3 Year Limited Warranty (paragraph 11), the RMA procedure is encouraged but is not a condition of warranty service.

9.3 Responsibility for the cost of return shipping

We will pay the cost of return shipping:

(a)  if the products are defective or not as described; or

(b)  if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control, or because we are otherwise at fault.

In all other circumstances, including where you are returning under our voluntary 30-day return policy, you must arrange and pay the cost of return shipping.

9.4 How we will refund you

If you are entitled to a refund, we will refund the price of the products using the same payment method you used for the original transaction, unless you ask us to use a different method. We will refund the original outbound shipping cost where the products are defective or not as described, or where we are otherwise at fault. Where you return a product under our voluntary 30-day return policy, the original outbound shipping cost is non-refundable.

9.5 When your refund will be made

We will issue your refund within ten (10) business days of receiving and inspecting the returned products, or — where we cancel the order or the products were not shipped — within seven (7) business days of cancellation in accordance with the FTC Mail Order Rule (16 CFR §435). Card refunds may take a further 3–5 business days to appear on your statement, depending on your card issuer.

10. Our rights to end the contract

10.1 When we may end the contract

We may end the contract at any time by writing to you if:

(a)  you do not make any payment to us when it is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

(c)  you do not, within a reasonable time, allow us to deliver the products to you.

10.2 You must compensate us if you break the contract

If we end the contract under paragraph 10.1, we will refund any sums you have paid in advance for products we have not supplied, less our reasonable, documented costs incurred as a result of your breach. These costs may include outbound and return shipping, payment-processing fees, and a reasonable restocking charge of up to 15% of the product price. We will provide a written breakdown of any deductions.

10.3 We may withdraw the product

We may write to you to let you know that we are going to stop supplying the product. We will refund any sums you have paid in advance for products that will not be supplied, within seven (7) business days of telling you that we are stopping supply.

11. If there is a problem with the product

11.1 How to tell us about a problem

If you have any questions or complaints about a product, please contact us. You can telephone our customer service team on +1 281 781 8693, email us at info.us@daylightcompany.com, or write to us at The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286.

11.2 Summary of your legal rights

In addition to our 3 Year Limited Warranty (paragraph 8.4), federal law and the law of your state give you certain rights when you buy consumer goods. This is a summary, not a substitute for the relevant law:

•        Magnuson–Moss Warranty Act: the Magnuson–Moss Warranty Act (15 U.S.C. §§ 2301 et seq.) regulates written warranties on consumer products. Our 3 Year Limited Warranty is a “limited warranty” for the purposes of that Act. The full warranty text is available at daylightcompany.com/us/3-year-warranty/.

•        Implied warranties: under the Uniform Commercial Code as adopted in your state, our products come with an implied warranty of merchantability (meaning they are fit for the ordinary purposes for which such products are used). If you have communicated a particular purpose to us before purchase and have relied on our skill or judgment in selecting the product, an implied warranty of fitness for that particular purpose may also apply.

•        Duration: implied warranties last for the duration of our 3 Year Limited Warranty, to the extent permitted by your state’s law. Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.

•        Variation by state: this warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

11.3 Returning defective or non-conforming products

If you wish to exercise your legal rights to return any products you have ordered, you must send them back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +1 281 781 8693 or email info.us@daylightcompany.com to obtain an RMA number or to arrange collection.

11.4 Dispute escalation

If we are unable to resolve a complaint to your satisfaction, you may file a complaint with the Better Business Bureau (www.bbb.org) or with the consumer protection division of your state Attorney General’s office. These options are voluntary and do not affect your right to pursue arbitration under paragraph 16, or any other remedy available to you under law.

12. Price and payment

12.1 Product pricing

Prices are displayed in US dollars and exclude any applicable state and local sales tax, which will be calculated and added at checkout based on your shipping address. Shipping costs are displayed separately at checkout. The price of a product will be the price indicated on the order pages when you complete your order. We take all reasonable care to ensure that the price advised to you is correct. Please see paragraph 12.3 for what happens if we discover an error in the price.

12.2 Sales tax

We collect state and local sales tax on orders shipped to addresses in states where we have a tax-collection obligation (commonly known as economic or physical “nexus”). The applicable sales-tax rate is determined by your shipping address and is calculated automatically at checkout. If the applicable sales-tax rate changes between the date of your order and the date we ship the products, the rate in effect on the date of shipment will apply, unless you have already paid in full before the change takes effect.

12.3 What happens if we get the price wrong

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. Where the correct price of a product on the date of your order is less than our stated price, we will charge the lower amount. If the correct price is higher than our stated price, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund any sums you have paid, and require the return of any products supplied to you.

12.4 When and how you must pay

Payment is taken at the point you submit your order. We accept payment by the methods displayed at checkout, which currently include:

•        credit cards (Visa, Mastercard, American Express, Discover);

•        debit cards (Visa Debit, Mastercard Debit);

•        Apple Pay;

•        Google Pay

•        Klarna; and

•        Shop Pay

We may add, change or remove payment methods from time to time, and the methods available may vary depending on your device and browser. All payments are processed via PCI-DSS compliant third-party payment providers; we do not store your full card details on our own servers.

12.5 Wrong invoice

If you think an invoice is wrong, please contact us promptly to let us know.

12.6 Promotions and coupons

You cannot redeem coupons on already-discounted items or in conjunction with other coupons. If you return a discounted purchase, only the discounted price will be refunded.

13. Our responsibility for loss or damage suffered by you

13.1 Limitation of liability

EXCEPT AS PROVIDED IN PARAGRAPH 13.2, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE PRICE YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM; (B) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (C) THE FOREGOING LIMITATIONS APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

13.2 Liabilities we do not exclude

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence or by a defective product under any applicable state strict-product-liability rules; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be unlawful for us to exclude or limit our liability; or (d) breach of your statutory rights as a consumer under the Magnuson–Moss Warranty Act, the Uniform Commercial Code, or the consumer-protection law of your state.

13.3 Use of products for business purposes

These Terms apply to consumer purchases for personal, family or household use. If you are purchasing in the course of a business, trade, craft or profession, your purchase will instead be governed by our separate Business Terms of Sale (available at daylightcompany.com/us/business-terms/ or on request). In any case, to the maximum extent permitted by law we exclude liability for indirect or consequential business losses (including loss of profit, business interruption, loss of business opportunity, and loss of goodwill).

14. How we use your personal information

The Daylight Company LLC is responsible for the personal information you provide to us in connection with your order. We process this information to fulfill our contract with you, to comply with our legal obligations, and where applicable on the basis of your consent or our legitimate business interests. If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, or another state with applicable privacy legislation, you have specific rights regarding your personal information, including the right to access, delete, and (in some states) opt out of the sale or sharing of your personal information. Full details — including our “Do Not Sell or Share My Personal Information” link for California consumers — are set out in our Privacy Policy at daylightcompany.com/us/privacy-policy/.

15. Other important terms

15.1 Transfer of our contract

We may transfer our rights and obligations under our contract with you to another organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 Transferring your rights

You need our consent to transfer your rights to someone else (except that you can always transfer our Warranty). You may only transfer your rights or your obligations under these Terms to another person if we agree to it in writing.

15.3 Nobody else has any rights under this contract

The contract is between you and us. No other person has any rights to enforce any of its terms, except as explained in paragraph 15.2 in respect of our Warranty. Neither of us needs to get the agreement of any other person in order to end the contract or make any changes to these Terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.

15.6 Governing law and venue

These Terms and our contract with you are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. Subject to the arbitration provisions in paragraph 16, any dispute arising out of or in connection with these Terms or the products that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Summit County, Ohio, and you and we consent to the personal jurisdiction of those courts. Nothing in this paragraph prevents you from filing a small-claims action in your state of residence.

16. Binding individual arbitration; class action waiver

PLEASE READ CAREFULLY. THIS PARAGRAPH AFFECTS YOUR LEGAL RIGHTS.

16.1 Agreement to arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms, the products, or your purchase (a “Dispute”) shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time arbitration is commenced, except:

(a)  you may bring a Dispute in a small-claims court in your state of residence if it qualifies under that court’s jurisdictional limits; and

(b)  either party may seek injunctive or equitable relief in court to protect its intellectual property rights.

16.2 Arbitration procedure

The arbitration will be conducted in the English language. At your election, the arbitration will take place (a) in person in Summit County, Ohio; (b) by telephone or video conference; or (c) in person in your state of residence. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.

16.3 Class action waiver

YOU AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS. IF THIS CLASS-ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS PARAGRAPH 16 SHALL BE NULL AND VOID, BUT THE REMAINING PROVISIONS OF THESE TERMS WILL REMAIN IN FULL FORCE AND EFFECT.

16.4 Opt-out right

You may opt out of this arbitration agreement within 30 days of your first purchase by sending written notice to The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286, or by emailing info.us@daylightcompany.com with the subject line “Arbitration Opt-Out”, stating your name, mailing address, order number, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

17. Use of our website and your account

When you use our website or create an account, you agree not to:

(a)  use the site for any unlawful purpose;

(b)  attempt to gain unauthorized access to our systems;

(c)  submit false personal or payment details; or

(d)  use automated means to scrape pricing or stock data.

You are responsible for keeping your account credentials confidential. We may suspend or close accounts that breach these rules.

18. Product safety and recalls

Our products meet US product-safety requirements applicable at the date of supply, including (where relevant) UL or ETL listing and Consumer Product Safety Commission (CPSC) standards. If a safety issue is identified after sale, we may issue a recall or safety notice in cooperation with the CPSC. In that event we will contact affected customers using the details you provided and offer a remedy in accordance with applicable law. You consent to us using your order contact details for safety communications even where you have unsubscribed from marketing.

19. Intellectual property and DMCA

All content on daylightcompany.com (including text, images, video, product designs, the Daylight Company logo and the “daylight” wordmark) is owned by us or our licensors and is protected by US copyright, trademark and other intellectual property laws. You may view, download and print pages for personal, non-commercial use only. You may not reproduce, modify or republish any content without our prior written permission.

If you believe content on our site infringes your copyright, please send a Digital Millennium Copyright Act (DMCA) notice including the information required by 17 U.S.C. § 512(c)(3) to our designated agent at: copyright@daylightcompany.com (or by mail to: DMCA Designated Agent, The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286).

20. Variation and notices

We may amend these Terms from time to time, for example to reflect changes in law, in our business practices or in the products or payment methods we offer. The current version of these Terms is always available on our website. The Terms in force at the time you place your order will apply to that order. Material changes will be notified to you by email at the address you provided.

Any notice you give us under these Terms must be in writing and sent to info.us@daylightcompany.com or to The Daylight Company LLC, P.O. Box 96, Richfield, Ohio 44286. Any notice we give you will be sent to the email or postal address you provided when placing your order. Notices sent by email are deemed received on the next business day after sending.