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Privacy Policy

Day Light

Privacy statement

The Daylight Company Ltd (“Daylight”, “we”, “us” or “our”) is committed to protecting personal data. This privacy statement describes why and how we collect and use personal data. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement.

Personal data is any information relating to an identified or identifiable living person. Daylight processes personal data for various purposes, the means of collection and use for each purpose may differ.

When collecting and using personal data, our policy is to be transparent about why and how we process personal data.

This privacy statement applies to personal data that we collect, use and otherwise process regarding your relationship with us as an individual customer, or a trade customer, including when you purchase directly from our websites, or contact our customer service.

Collection of personal data

Personal customers

We only collect the personal data necessary for agreed purposes. Where we need to process personal data to provide our services we ask our customers to provide the necessary information for that purpose.

Use of personal data

We use personal data for the following purposes:

  • Processing orders

When ordering online from the daylightcompany.co.uk, we collect your full name, email address, mailing address, telephone number and your credit card information.

This is used to complete your order and to keep you updated on the status of your order.

  • Newsletter

Provided you have subscribed to the Daylight newsletter, we use customer contact details to provide information that we think will be of interest about us and our products. For examples, invitations to exhibitions, product launches, educational material about our products and the technology that we use.

The Daylight Company will not trade, sell or rent your personal information (such as name, address, phone number, or company name) to third parties without your consent.

  • Market research

Provided you have given us consent to do so, we may from time to time contact you for market research purposes, through focus groups or online surveys.

Data retention

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation).

In the absence of activity or engagement with Daylight, our baseline retention period for records is 2 years.

Business contacts

Daylight processes personal data about business contacts (existing and potential Daylight customers and/or individuals associated with them) using a customer relationship management system (File Maker).

The collection of personal data about contacts and the addition of that personal data to Daylight File Maker is initiated by a Daylight user and will include full name, employer name, job title, phone, email and other business contact details. We will also record the date and where contact was initiated, for example: we will record whether initial contact was made at an exhibition, by phone or a face to face meeting.

Use of personal data

Personal data relating to business contacts may be visible to and used by Daylight employees to learn more about an account, client or opportunity they have an interest in, and may be used for the following purposes:

  • Administering, managing and developing our business relationships
  • Providing information about us and our range of products
  • Providing information about changes to Daylight that may affect our business customers, for example: information affecting our fulfilment and warehousing facilities, price lists, product launches, website updates, invitation to exhibitions, changes to Daylight management and any other business-related information that we deem important to communicate to our business customers 
  • Making contact information available to Daylight employees
  • Identifying clients/contacts with similar needs
  • Describing the nature of a contact’s relationship with Daylight
  • Performing analytics, including producing metrics for Daylight, such as trends, relationship maps, sales intelligence and progress against account business goals

Daylight does not sell or otherwise release personal data contained in Daylight File Maker to third parties for allowing them to market their products and services without consent from individuals to do so.

Data retention

Personal data will be retained on Daylight File Maker for as long as it is necessary for the purposes set out above (e.g. for as long as we have, or need to keep a record of, a relationship with a business contact).

Others who get in touch with us

We collect personal data when an individual gets in touch with us with a question, complaint, comment or feedback (such as name, contact details and contents of the communication).  In these cases, the individual is in control of the personal data shared with us and we will only use the data to respond to the communication.

Visitors to our website

Visitors to our websites are generally in control of the personal data shared with us.  We may capture limited personal data automatically via the use of cookies on our website.  Please see the section on Cookies below for more information.

We receive personal data, such as name, title, address, email address, and telephone number, from website visitors; for example, when an individual subscribes to updates from us or makes a purchase directly through our website.

Visitors are also able to send an email to us through the “contact us” page on our website. Their messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message.

When a visitor provides personal data to us, we will use it for the purpose for which it was provided to us, typically to:

  • Register for an online account
  •  Subscribe to updates
  •  Enquire for further information
  • Distribute reference materials

Cookies

We use small text files called ‘cookies’ which are placed on your hard drives to assist in personalising and enriching your browsing experience by displaying content that is more likely to be relevant and of interest to you.

The use of cookies is now standard operating procedure for most websites. However, if you are uncomfortable with the use of cookies, most browsers now permit users to opt-out of receiving them. You may find other functionality in the website impaired if you disable cookies. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

We use traffic log cookies to identify which pages are visited. This helps us to analyse webpages traffic data and to improve our website experience. The data is used for statistical analysis only.

Cookies do not give us access to your computer or any personal information.

Please scroll down for the list of cookies used by Daylight.

Employees and other workers

We collect and maintain personal and sensitive information about employees, contractors and other workers we employ, as well as job applicants and former employees. This information includes: name, contact details, gender, proof of identity, proof of qualifications, bank details, nationality, criminal records check, references, health questionnaire, next of kin.

As an employer we use your data to fulfil our statutory obligations, such as paying salaries, tax, national insurance, health & safety in the workplace, which may also involve sharing information with third parties such as but not limited to: insurers, professional advisors, recruitment agencies, HMRC, DWP, pension companies, and other relevant parties.

Information provided to us during the job application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes your criminal records declaration, fitness to work, accidents at work, records of any security checks, references and eligibility to work in the UK.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be destroyed and deleted from our records after 6 months. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. Some employee information may be processed by our payroll provider based in the UK.

Suppliers (including individuals associated with our suppliers)

We keep personal data about our suppliers (including individuals associated with our suppliers) in order to manage the relationship, contract, to receive services from our suppliers and, where relevant, to provide professional services to our business customers,

  • Receiving services: for example, facilities management or other outsourced services
  • Managing our relationship with suppliers
  • Maintaining and using IT systems
  • Managing our website and systems and applications

Online shopping security

Daylight uses Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. 

We also protect your privacy by limiting employee access to and use of customer data. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information.

Secure Socket Layer (SSL)

We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. 

And, we also protect your privacy by limiting employee access to and use of customer data. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information.

Credit card fraud

Should you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. The UK operates under section 75 of the Consumer Credit Act.

You are in control

You can opt-out or ask us to delete your account at any time. Email info.eu@daylightcompany.com and we will promptly take care of your request.

Data controller and contact information

The data controller is The Daylight Company Ltd. 

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

The Daylight Company Ltd

89-91 Scrubs Lane

London

NW10 6QU

E: Info.uk@daylightcompay.com

T: +44(0) 20 8964 1200

Changes to this privacy statement

Transparency is an ongoing process, and we will keep this privacy statement under regular review.

This privacy statement was last updated on 24 May 2018.

Use of cookies by Daylight 

COOKIE-Name COOKIE-Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER  An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT  The number of items in your Wishlist.