FAQ’s

Why Daylight?

Why Daylight?

All our lamps simulate natural daylight, which is the best for clarity and colour matching, and the most comfortable for the eyes when doing detailed task. They have been designed to be true to our three guiding principles: providing the best quality light in terms of colour temperature, spread and brightness; the right ergonomics, and attractive contemporary design.

Advantage of LED

LEDs are small and compact and have literally changed the way lamps are designed and manufactured.
LED lamps use on average 80% less energy than conventional incandescent bulbs. They are shock and impact resistant and have a very long life of up to 50,000 hours. They emit very low heat allowing people to work, read and play for many hours. It instantly switches on to its full power. The light can be dimmed and the colour temperature can be adjusted – for example: a lamp can have different settings whether the user wants a daylight light or a warmer light.

Read the Evolution of light sources here

Dioptre vs Magnification?

Dioptre refers to the curvature of the lens. The more curvature, the thicker the lens and the more magnification.
Objects viewed under a 3 dioptres lens will appear 75% (or 1.75X) bigger than normal.
5 dioptres lens renders objects 125% (or 2.25X) bigger
8 dioptres lens renders objects 200% (or 3.0X) bigger
12 dioptres lens renders objects 300% (or 4.0X) bigger

Read the full research here

I need help with my Daylight lamp

I have an issue with a Daylight lamp

You should always go back to the original place of purchase should you have an issue with a product from The Daylight Company.

If you bought your lamp through a retailer, please contact the retailer directly.

If you bought your lamp directly from daylightcompany.com please contact us through the Contact Form or email info.uk@daylightcompany.com and we will help you with your request.
You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number.

Read the full Delivery & Returns policy here

Bits & Bulbs replacement

Daylight LEDs have a long life of up to 50,000 hours. Because they are mostly built into the lamp shade, they cannot be replaced.

Spare parts & fluorescent tubes:
Spare parts such as clamps and joints as well as fluorescent tubes that fit previous models of Daylight lamps, can be ordered by contacting info.uk@daylightcompany.com

Can my Daylight lamp be repaired?

We do not offer a repair service. All our products are, however, guaranteed against mechanical and electrical defects for 24 months from the date of purchase. You should always contact the original place of purchase in the first instance.

When bought directly from our website, the Daylight Company will replace the product or supply a spare part free of charge during the guarantee period.

Read the full Guarantee policy here

Delivery

Delivery time and cost

When ordering directly from our website, you can expect your delivery within 3-5 working days. Larger parcels are dispatched through Parcelforce and smaller parcels are dispatched through Royal Mail non-trackable.

UK Delivery Cost

Order value Delivery cost
From £1.00 to £ 39.99 £2.95
From £40.00 to £179.99 £4.95
From £180.00 FREE

 

Read the full Delivery & Returns policy here

Can I change my delivery address?

Once the order is placed, it is no longer possible to amend the delivery address. If in doubt, please contact info.uk@daylightcompany.com

I have placed an order what's next?

Once your order is placed, an email is sent out to you with the order number. You should keep the email or make a note of the order number until the goods are delivered to you. The email confirming your order can also be used as proof of purchase.

When ordering directly from our website, you can expect your delivery within 3-5 working days. Larger parcels are dispatched through Parcelforce and smaller parcels are dispatched through Royal Mail non-trackable.

Returns & Refunds

Products should always be returned to the original place of purchase. We can only replace or refund products that were purchased directly from The Daylight Company.

If your order was placed with a retailer or online store please contact them directly.

If your order was placed directly with the Daylight Company you have 15 days to return a product to us if you are not fully satisfied.

Please contact us through the Contact Form or email info.uk@daylightcompany.com to obtain the return address and a reference number for your claim.

Faulty or damaged items may be returned to us for inspection in their original packaging before a replacement part is posted or a refund given. Please note that returns carriage cost is at your own charge. We will however refund the returns carriage cost if we find the item to be faulty.

You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number. Whenever possible, attaching a photo or a video will speed up the process.

Read the full Delivery & Returns policy here

My Account

I've forgotten my password

If you forgot your password, click on the login button and a link to reset your password will appear.

Do I need an account to place an order?

You don’t need to create an account to place an order with us, you can place an order as a visitor to our website. The option to create an account is there to facilitate the transaction, amend your details, email, password and addresses and view your order.

Do you store my credit card details?

Credit Card details are not stored in ‘My Account’. However, you have the option to store your credit card details at checkout for future purchases. The details will be stored within our secure payment gateway. This means that you will be able to check out quickly the next time that you visit our website.