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FAQ's

Why Daylight?

All our lamps simulate natural daylight, which is the best for clarity and colour matching, and the most comfortable for the eyes when doing detailed task. They have been designed to be true to our three guiding principles: providing the best quality light in terms of colour temperature, spread and brightness; the right ergonomics, and attractive contemporary design.

LEDs are small and compact and have literally changed the way lamps are designed and manufactured.
LED lamps use on average 80% less energy than conventional incandescent bulbs. They are shock and impact resistant and have a very long life of up to 50,000 hours. They emit very low heat allowing people to work, read and play for many hours. It instantly switches on to its full power. The light can be dimmed and the colour temperature can be adjusted – for example: a lamp can have different settings whether the user wants a daylight light or a warmer light.

Read the Evolution of light sources here

Dioptre refers to the curvature of the lens. The more curvature, the thicker the lens and the more magnification.

Objects viewed under a 3 dioptres lens will appear 75% (or 1.75X) bigger than normal.
5 dioptres lens renders objects 125% (or 2.25X) bigger
8 dioptres lens renders objects 200% (or 3.0X) bigger
12 dioptres lens renders objects 300% (or 4.0X) bigger

Read the full research here

I need help with my Daylight lamp

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L'expérience signée pampago mêle plaisir, sécurité et pertinence à chaque session. Les opérations en euros se déroulent sans frais de change ni surcoût caché. Les statistiques détaillées des dernières parties s'affichent en temps réel à côté des tables. L'authentification à deux facteurs renforce la sécurité des comptes utilisateurs. L'inscription est rapide et ne nécessite que quelques étapes simples pour commencer à jouer. Les offres de cashback compensent une partie des pertes selon des pourcentages clairement annoncés. Les guides stratégiques mis à disposition aident les joueurs à optimiser leurs sessions. Le support multilingue permet aux joueurs de communiquer dans leur langue préférée en toute simplicité. Les game shows interactifs apportent une dimension spectaculaire inspirée des émissions télévisées. L'expérience nomade est aussi complète que la version bureau, sans aucune fonctionnalité retirée. Les conversions de devises sont assurées automatiquement à des taux compétitifs. Les limites de mise sur les tables live s'adaptent aussi bien aux petits joueurs qu'aux high rollers. La licence détenue par la plateforme garantit le respect des règles internationales applicables. L'interface privilégie la clarté avec une organisation lisible et des menus accessibles. Le programme VIP comprend plusieurs paliers progressifs avec des avantages cumulables. Les options de mise automatique permettent aux joueurs de définir des stratégies prédéfinies sur certains jeux. Les tickets envoyés par e-mail reçoivent une réponse circonstanciée dans des délais courts. Le casino en direct propose des tables de roulette, blackjack et baccarat animées par des croupiers professionnels. Le mode portrait comme le mode paysage sont parfaitement supportés pour le confort visuel. Les transactions en cryptomonnaie sont possibles pour les joueurs habitués aux solutions modernes. Le bilan global est très favorable et invite à recommander la plateforme sans hésitation. Le niveau d'exigence affiché par cette plateforme la positionne durablement parmi les leaders.

You should always go back to the original place of purchase should you have an issue with a product from The Daylight Company.

If you bought your lamp through a retailer, please contact the retailer directly.

If you bought your lamp directly from daylightcompany.com please contact us through the Contact Form or email [email protected] and we will help you with your request.
You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number.

Read the full Delivery & Returns policy here.

Daylight LEDs have a long life of up to 50,000 hours. Because they are mostly built into the lamp shade, they cannot be replaced.

Spare parts & fluorescent tubes:
Spare parts such as clamps and joints as well as fluorescent tubes that fit previous models of Daylight lamps, can be ordered by contacting [email protected] OR visit https://daylightcompany.com/spare-parts/ to order directly. 

At Daylight we are proud to be able to keep making lamps true to our three principles of providing quality lighting in terms of the right colour temperature, spread and brightness, the right ergonomics, and attractive contemporary designs.

We constantly work on new models to offer the best quality of light and the best designs.

Over the years, our models have been updated, replaced, and renewed to meet our customers’ expectations.

Unfortunately, we do not keep spare parts for discontinued items and will not be able to provide any repair or advice on older models. We would advise you to check with hardware stores as they often have pieces that might help.

At Daylight we put special care on the environment and always try to find what is best for our customer, therefore we have decided to discontinue all our fluorescent bulbs.

In accordance with the COMMISSION REGULATION (EU) 2019/2020 of 1 October 2019 laying down eco design requirements for light sources and separate control gears, we have taken this decision considering that this  will benefit the environmental and economic aspects of lighting products as well as real-life user behaviour.

All our new products are designed with LED integrated which allow same  brightness and intensity and lower consume, LEDs are extremely energy efficient and consume up to 90% less power than incandescent bulbs. They also have an extended lifespan.

We do not offer a repair service. All our products are, however, guaranteed against mechanical and electrical defects for 5 years from the date of purchase, if purchased directly from the Daylight Company website. Products purchased from a retailer / distributor are guaranteed for a period of 2 years. You should always contact the original place of purchase in the first instance.

When bought directly from our website, the Daylight Company will replace the product or supply a spare part free of charge during the guarantee period.

Read the full Guarantee policy here.

Delivery

When you place an order directly with us, you will normally receive your order within 3-5 working days. Depending on the size of your order, we will dispatch using Parcelforce (large parcels) or Royal Mail non-trackable (small parcels).

UK Delivery Cost

Delivery Service Cost
Standard (3-5 Working Days) 

£4.95

(If under £50.00)

Above is subject to your order being placed before 12:00 hrs (Monday-Friday)*

Read the full Delivery & Returns policy here.

Once the order is placed, it is no longer possible to amend the delivery address. If in doubt, please contact [email protected].

Once your order is placed, an email is sent out to you with the order number. You should keep the email or make a note of the order number until the goods are delivered to you. The email confirming your order can also be used as proof of purchase.

When ordering directly from our website, you can expect your delivery within 3-5 working days. Larger parcels are dispatched through Parcelforce and smaller parcels are dispatched through Royal Mail non-trackable.

Products should always be returned to the original place of purchase. We can only replace or refund products that were purchased directly from The Daylight Company.

If your order was placed with a retailer or online store please contact them directly.

If your order was placed directly with the Daylight Company you have 15 days to return a product to us if you are not fully satisfied.

Please contact us through the Contact Form or email [email protected]. to obtain the return address and a reference number for your claim.

Faulty or damaged items may be returned to us for inspection in their original packaging before a replacement part is posted or a refund given. Please note that returns carriage cost is at your own charge. We will however refund the returns carriage cost if we find the item to be faulty.

You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number. Whenever possible, attaching a photo or a video will speed up the process.

Read the full Delivery & Returns policy here.

My Account

If you forgot your password, click on the login button and a link to reset your password will appear.

You don’t need to create an account to place an order with us, you can place an order as a visitor to our website. The option to create an account is there to facilitate the transaction, amend your details, email, password and addresses and view your order.

Credit Card details are not stored in ‘My Account’. However, you have the option to store your credit card details at checkout for future purchases. The details will be stored within our secure payment gateway. This means that you will be able to check out quickly the next time that you visit our website.