Please read these Terms carefully before you place an order with us.
These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. You may wish to print or save a copy of these Terms for your records.
1. These terms
1.1 What these Terms cover
These terms and conditions (the “Terms”) apply to the sale and supply of all products by The Daylight Company Limited (“we”, “us”, “our”) to consumers (“you”) purchasing through our website daylightcompany.com. Together with your Order Confirmation, our Privacy Policy, our 3 Year Warranty and our Delivery & Returns policy, these Terms form the entire agreement between you and us in relation to your purchase. These Terms are effective from the date stated on the cover and supersede any previous version.
1.2 Why you should read them
These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these Terms, please contact us before placing your order so we can discuss. We recommend you print or save a copy of these Terms for future reference.
2. Information about us and how to contact us
2.1 Who we are
We are The Daylight Company Limited, a company registered in England and Wales. Our company registration number is 03677267 and our registered office (and main trading address) is 89-91 Scrubs Lane, London NW10 6QU. We sell to consumers across the European Union under these Terms .Our VAT identification numbers are:
(a) United Kingdom: GB 480 7277 28 (applied to deliveries dispatched from our UK warehouse)
(b) Netherlands: NL826290802B01 (applied to deliveries dispatched from our Dutch warehouse to EU customers)
2.2 How to contact us
You can contact us by telephoning our customer service team on +44 (0)20 8964 1200, Monday to Friday 9am-5pm CET. You can email us at [email protected] or write to us at The Daylight Company Limited, 89-91 Scrubs Lane, London, NW10 6QU.
2.3 How we may contact you
If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order
Your order is an offer to buy from us. Any automatic email sent at checkout confirming receipt of your order is an acknowledgement only and does not form a contract. A binding contract is only formed when we send you a separate written email confirming that your order has been accepted and is being dispatched (the “Order Confirmation”).
3.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified. If payment has already been taken, any refund will be made using the same payment method you used for the original transaction, and within 14 days of us notifying you that we are unable to accept your order.
3.3 Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Where we sell
These Terms apply to orders placed on our European website (daylightcompany.com/eu/) for delivery to consumer addresses in the following European Union Member States only:
- France (mainland only)
- Germany (mainland only)
- The Netherlands (mainland only)
We do not deliver to addresses in the following excluded territories, even where they form part of one of the countries listed above:
- France: Corsica; Île de Ré, Île d’Oléron, Île d’Aix; the Brittany islands; mountain villages in the French Alps and Pyrenees
- Germany: the North Sea islands; Helgoland; Büsingen; mountain villages in the German Alps
- The Netherlands: Texel, Vlieland, Terschelling, Ameland, Schiermonnikoog (the West Frisian Islands)
If you are ordering from outside these countries, please use the relevant regional site for your country, which is operated under separate terms. We do not accept orders for EU delivery from billing or shipping addresses outside the countries listed above
4. Our products
4.1 Products may vary slightly from their pictures
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary
The packaging of the product may vary from that shown in images on our website.
4.3 Product specifications
We may make minor design, specification or accessory changes to a product from time to time (for example, to improve performance, comply with safety standards, or reflect supply changes). Such changes will not materially affect the product’s core function. Where a material change is made, we will tell you before you complete your purchase.
5. Your rights to make changes
If you wish to make a change to your order, please contact us as soon as possible. We will let you know if the change is possible. If it is, we will tell you about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may wish to end the contract (see paragraph 8 – Your rights to end the contract).
Requests to change an order must be received before the order has been dispatched from our warehouse. Once an order has been dispatched, it cannot be changed, but you may still cancel under your statutory 14-day right (see paragraph 8.3).
6. Our rights to make changes
6.1 Minor changes to the products
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
7. Delivering the products
7.1 Delivery costs
The costs of delivery will be as displayed to you on our website before you complete your order.
7.2 When we will deliver the products
We aim to deliver orders within 3–5 working days of dispatch, although delivery times are estimates only. In any event, we will deliver the products to you within 30 days of the date we accept your order, in accordance with Article 18 of Directive 2011/83/EU on consumer right, unless we agree a different timeframe with you in writing. If we miss this 30-day deadline for any reason, you may give us an additional reasonable period to deliver, or, where that additional period has expired or where the deadline was essential to you, end the contract immediately and receive a full refund.
7.3 Delivery delays
If our supply of the products is delayed by an event outside our control, we will attempt to take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
An “event outside our control” means any act or event beyond our reasonable control, including (without limitation) strikes, industrial action, civil unrest, war, terrorism, fire, flood, severe weather, pandemic or epidemic, failure of public or private telecommunications networks, failure of postal or courier services, or material disruption to our supply chain. We will notify you as soon as reasonably possible if such an event affects your order and tell you the steps we are taking.
7.4 If you are not at home when the product is delivered
If no one is available at your address to take delivery and the product(s) cannot be posted through your letterbox, you will be left a failed delivery note informing you of how to rearrange delivery or collect the products from a local depot.
7.5 Failed delivery
If a delivery cannot be completed because no one is available to take delivery and you do not re-arrange delivery or collect from the carrier’s local depot within the period stated on the failed delivery note, the products will be returned to our warehouse. We will contact you to arrange a re-delivery (for which an additional delivery charge may apply) or, if you prefer, to refund the price of the products. Where the failed delivery is the result of incorrect address details supplied by you, the original delivery charge is non-refundable. Nothing in this clause limits your statutory right to cancel under paragraph 8.3.
7.6 When do you become responsible for the products
The products will be your responsibility from the time they are delivered to the address you gave us, in accordance with Article 20 of Directive 2011/83/EU. Where you arrange your own carrier (not selected from those we offer), risk passes to you when the products are handed to that carriers.
7.7 When do you own products
You own the products once we have received payment in full.
7.8 Reasons we may delay or pause dispatch
Before we dispatch your order, we may temporarily delay or pause dispatch where we need to:
(a) resolve a technical or stock issue;
(b) reflect changes in applicable laws or regulatory requirements; or
(c) carry out a final quality or safety check
We will tell you if dispatch will be delayed for more than 14 days, and you may end the contract and receive a full refund in that case.
7.9 Your rights if we suspend the supply of products
If we must suspend a product, we will adjust the price of your order so that you do not pay for the product that has been suspended.
8. Your rights to end the contract
8.1 Ending your contract
8.1 You may end your contract with us in the following situations:
(a)If a product is faulty, not as described or otherwise does not conform to the contract, you have legal rights under Directive (EU) 2019/771 on the sale of goods, as transposed into the national law of your country of residence. These include the right to a repair, replacement, proportionate price reduction or refund — see paragraph 11;
(b) If you are ending the contract because of something we have done or are going to do, see paragraph 8.2;
(c) If you have changed your mind, you have a 14-day right of withdrawal under Articles 9–16 of Directive 2011/83/EU — see paragraph 8.3;
(d) In all other cases, see paragraph 8.6.
8.2 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been delivered. plus a proportionate refund for any delivered products affected by the change, within 14 days. Where delivered products are returned to us under this paragraph, we will pay the costs of return. The reasons are:
(a) we have told you about an upcoming change to a product you have ordered or these terms to which you do not agree;
(b) we have told you about an error in the price or description of a product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of a product you have ordered may be significantly delayed because of events outside our control; or
(d) we have suspended supply of a product you have ordered for technical reasons or notify you we are going to suspend supply for technical reasons.
8.3 Your right of withdrawal (Directive 2011/83/EU)
For most products bought online, you have a legal right to withdraw from the contract within 14 days of receiving the products, without giving any reason and without incurring any costs other than as set out in this paragraph and in paragraph 9.4. You may inspect and handle the products only to the extent necessary to establish their nature, characteristics and functioning — as you would in a shop. If you handle the products beyond what is necessary and their value is reduced as a result, we may make a proportionate deduction from your refund to reflect the loss in value (Article 14(2) of Directive 2011/83/EU). Products should be returned in their original packaging where reasonably possible.
The right of withdrawal does not apply to products that have been:
(a) made to your specifications or personalised;
(b) sealed for health or hygiene reasons where the seal has been broken after delivery;
(c) inseparably mixed with other items after delivery; or
(d) otherwise excluded under Article 16 of Directive 2011/83/EU
8.4 Our Warranty
Our 3 Year Warranty is set out separately at daylightcompany.com/eu/3-year-warranty/ and forms part of these Terms. The Warranty is offered in addition to, and does not replace or limit, your statutory rights as a consumer under Directive (EU) 2019/771 on the sale of goods (including the minimum two-year legal conformity guarantee, or any longer period that may apply under the national law of your country of residence).
8.5 How long you have to withdraw
You have 14 days after the day you (or someone you nominate) receives the products unless your products are split into several deliveries over different days. In this case you have 14 days after the day you or someone you nominate receives the last delivery to change your mind about the products.
8.6 Ending the contract where we are not at fault and there is no right to change your mind
Where you have no statutory right to cancel and we are not at fault, we may still accept a return at our discretion if requested within 30 days of delivery. Any products returned under this paragraph must be unused, in their original packaging, and in saleable condition. You must pay the costs of return. We may also apply a restocking fee of up to 15% of the product price to cover handling and re-inspection.
9. How to end the contract with us (including the right of withdrawal)
9.1 Tell us you want to end the contract
To end the contract with us, please let us know by:
(a) calling customer services on +44 (0)20 8964 1200;
(b) emailing us at [email protected] or
(c) writing to us at The Daylight Company Limited, 89-91 Scrubs Lane, London NW10 6QU
Please provide your name, address, details of the order and, where available, your phone number and email address. Any clear statement informing us of your decision to cancel will be effective.
9.2 Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us according to the following procedure:
(a) Contact customer services on +44 (0)20 8964 1200 or email [email protected] to request a Return Number. Quoting the Return Number with your return helps us process your refund quickly
(b) Products must be returned to the address we provide at the time you request a Return Number (this will be either our UK warehouse or our Dutch warehouse, depending on which dispatched your order)
(c) You must send the products back within 14 days of telling us you wish to end the contract
(d) Products should be returned in their original packaging where reasonably possible. You may inspect the products only to the extent necessary to establish their nature, characteristics and functioning. We may deduct from your refund for any diminished value resulting from handling beyond this
9.3 Responsibility for the costs of return
We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances including where you are exercising your right to change your mind you must arrange and pay the costs of return.
9.4 How we will refund you
If you are entitled to a refund, we will refund the price of the products using the same payment method you used for the original transaction, unless you ask us to use a different method. Where you cancel under your 14-day right of withdrawal, we will also refund the cost of standard outbound delivery (or, if you chose a more expensive delivery option, the amount equivalent to our cheapest standard delivery option to your country), as required by Article 13(2) of Directive 2011/83/EU. We will refund the full outbound delivery cost where the products are faulty or do not conform to the contract, or where you are ending the contract because of something we have done or said we will do.
9.5 When your refund will be made
We will issue your refund within 14 days of:
(a) the day we receive the returned products from you; or
(b) the day you provide us with evidence that you have sent the products back
whichever is sooner (Article 13(3) of Directive 2011/83/EU). Where no goods need to be returned (for example, an undelivered order), we will issue the refund within 14 days of you telling us you wish to cancel.
10. Our rights to end the contract
10.1 When may we end the contract
We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
(c) you do not, within a reasonable time, allow us to deliver the products to you.
10.2 You must compensate us if you break the contract
If we end the contract in the situations set out in paragraph 10.1 we will refund any sums you have paid in advance for products we have not supplied, less our reasonable, evidenced costs incurred as a result of your breach. These costs may include outbound delivery, return delivery, payment processing fees, and a reasonable restocking charge of up to 15% of the product price. We will provide a written breakdown of any deductions.
10.3 We may withdraw the product
We may write to you to let you know that we are going to stop supplying the product. We will refund any sums you have paid in advance for products which will not be supplied.
11. If there is a problem with the product
11.1 How to tell us about a problem
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on +44 (0)20 8964 1200 or by writing to us at [email protected] or 89-91 Scrubs Lane, London, NW10 6QU.
11.2 Summary of your legal rights
We are under a legal duty to supply products that conform to the contract. Under Directive (EU) 2019/771, as transposed into the national law of your country of residence, you have the following key rights – this is a summary, not a substitute for the full Act:
(a) Two-year legal conformity guarantee: products must remain in conformity with the contract for at least two years from the date of delivery. The legal guarantee period may be longer than two years under the national law of your country of residence — for example, in the Netherlands the relevant period is determined by the reasonably expected lifespan of the product
(b) Remedies: you are entitled, at your choice, to a repair or replacement free of charge; if these remedies are impossible, disproportionate, or not provided within a reasonable time, you are entitled to a proportionate price reduction or to terminate the contract and receive a refund
(c) Burden of proof: for the first 12 months from delivery, any lack of conformity is presumed to have existed at the time of delivery, unless we prove otherwise. The presumption period may be longer under the national law of your country of residence (for example, two years in some Member States)
Nothing in these Terms affect your statutory rights as a consumer.
11.3 Returning faulty or misdescribed products
If you wish to exercise your legal rights to return any products you have ordered, you must send them back to us or allow us to collect them from you. We will pay the costs of postage or collection. You must call customer services on +44 (0)20 8964 1200 or email us at [email protected] for a return number or to arrange collection.
11.4 Alternative Dispute Resolution and the ODR platform
If we are unable to resolve a complaint to your satisfaction, you may be entitled to refer the dispute to an Alternative Dispute Resolution (ADR) provider in your country of residence. We are not currently committed to using any specific ADR provider for EU disputes, but we will engage with any provider you select in good faith where the dispute is within their competence.
The European Commission provides an online dispute resolution (ODR) platform which you may use to submit complaints relating to online purchases. The platform is available at ec.europa.eu/consumers/odr. Our contact email for the purposes of the ODR platform is [email protected]. Use of the ODR platform is voluntary and does not affect your right to bring legal proceedings
12. Price and payment
12.1 Product pricing
Where to find the price for the product. The price of a product (which includes VAT at the rate applicable in the destination country) will be the price indicated on the order pages when you completed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see paragraph 12.3 for what happens if we discover an error in the price of a product you have ordered.
12.2 VAT rate
If the rate of VAT rate in your country changes between the date of your order and the date we supply the products, we will adjust the rate of VAT you pay, unless you have already paid for the products in full before the VAT change takes effect.
12.3 What happens if we get the price wrong?
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of a product on the date of your order is less than our stated price on the date of your order, we will charge the lower amount. If the correct price of a product on the date of your order is higher than our stated price on the date of your order, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products supplied to you.
12.4 When and how must you pay
Payment is taken at the point you submit your order. We accept payment by the methods displayed at checkout, which may include credit or debit card, Apple Pay, Google Pay, PayPal , iDEAL, Klarna, Bancontact, SOFORT (or other methods we may add from time to time). All payments are processed via secure third-party payment providers; we do not store your full card details.
12.5 Wrong invoice
If you think an invoice is wrong, please contact us promptly to let us know.
12.6 Promotions & coupons
You cannot redeem coupons on already-discounted items or in conjunction with other coupons. If you return a discounted purchase, only the discounted price will be refunded
13. Our responsibility for loss or damage suffered by you
13.1 Foreseeable loss or damage
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract with you or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the ordering process.
13.2 Liabilities we do not exclude
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for product defects under the EU Product Liability Directive 85/374/EEC (and any successor instrument including Directive (EU) 2024/2853) as transposed into the national law of your country of residence; and for breach of your statutory rights in relation to the products as summarised at paragraph 11.2.
13.3 Use of products business purposes
These Terms apply to consumer purchases for domestic and private use. If you wish to purchase in the course of a business, trade, craft or profession, please contact us via our Trade Enquiries form). In any case, we exclude liability for indirect or consequential business losses (including loss of profit, business interruption, loss of business opportunity and loss of goodwill) to the maximum extent permitted by law.
14. How we may use your personal information
The Daylight Company Limited is the data controller for personal information you provide to us in connection with your order. We process this information to fulfil our contract with you (Article 6(1)(b) of Regulation (EU) 2016/679 (the “GDPR”)), to comply with our legal obligations (Article 6(1)(c) GDPR), and where applicable on the basis of your consent (Article 6(1)(a) GDPR) or our legitimate interests (Article 6(1)(f) GDPR). Because we are established outside the European Union, we have appointed a representative in the Union in accordance with Article 27 GDPR; their contact details are set out in our Privacy Policy. Full details of our processing, the recipients of your data, international transfers and your rights as a data subject (including the right to lodge a complaint with your national supervisory authority) are set out in our Privacy Policy.
15. Other important terms
15.1 Transfer of contract
We may transfer our contract with you to someone else. We may transfer our rights and obligations under our contract with you to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 Transferring your rights
You need our consent to transfer your rights to someone else (except that you can always transfer our Warranty). You may only transfer your rights or your obligations under these terms to another person if we agree to it in writing.
15.3 Nobody else has any rights under this contract
The contract is between you and us. No other person has any rights to enforce any of its terms, except as explained in paragraph 15.2 in respect of our Warranty. Neither of us needs to get the agreement of any other person in order to end the contract or make any changes to these Terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Governing law and jurisdiction
These terms and our contract with you are governed by the laws of the Netherlands, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). However, as a consumer, you also benefit from the mandatory provisions of consumer-protection law in the country of the European Union in which you are habitually resident. Nothing in these Terms (including the choice of Netherlands law) deprives you of the protection afforded to you by those mandatory provisions, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).
Disputes may be brought before the competent courts of the Netherlands. As a consumer, you may also bring legal proceedings against us in the courts of the EU Member State in which you are domiciled, in accordance with Article 18 of Regulation (EU) No 1215/2012 (Brussels I Recast). We may only bring proceedings against you in the courts of the EU Member State in which you are domiciled.
16. Use of our website and your account
When you use our website or create an account, you agree not to:
(a) use the site for any unlawful purpose;
(b) attempt to gain unauthorised access to our systems;
(c) submit false personal or payment details; or
(d) use automated means to scrape pricing or stock data
You are responsible for keeping your account credentials confidential. We may suspend or close accounts that breach these rules.
17. Product safety and recalls
Our products meet European Union product safety requirements applicable at the date of supply, including (where relevant) CE marking under the applicable EU harmonised legislation and the General Product Safety Regulation (Regulation (EU) 2023/988). If a safety issue is identified after sale, we may issue a recall or safety notice. In that event we will contact affected customers using the details you provided and offer a remedy in accordance with applicable EU consumer-protection law and the national law of your country of residence. You consent to us using your order contact details for safety communications even where you have unsubscribed from marketing.
18. Intellectual property
All content on daylightcompany.com/eu (including text, images, video, product designs and the Daylight Company logo) is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws. You may view, download and print pages for personal, non-commercial use only. You may not reproduce, modify or republish any content without our prior written permission.
19. Variation
We may amend these Terms from time to time, for example to reflect changes in law, in our business practices or in the products or payment methods we offer. The current version of these Terms is always available on our website. The Terms in force at the time you place your order will apply to that order. If we make a material change before we have delivered your order, we will notify you and you may end the contract under paragraph 8.2.
20. Notices
Any notice you give us under these Terms must be in writing and sent to [email protected] or to 89-91 Scrubs Lane, London NW10 6QU. Any notice we give you will be sent to the email or postal address you provided when placing your order. Notices sent by email are deemed received on the next working day after sending.