Frequently Asked Questions about our lighting
Why Daylight?
All our lamps simulate natural daylight, which is the best for clarity and colour matching, and the most comfortable for the eyes when doing detailed task. They have been designed to be true to our three guiding principles: providing the best quality light in terms of colour temperature, spread and brightness; the right ergonomics, and attractive contemporary design.
LEDs are small and compact and have literally changed the way lamps are designed and manufactured.
LED lamps use on average 80% less energy than conventional incandescent bulbs. They are shock and impact resistant and have a very long life of up to 50,000 hours. They emit very low heat allowing people to work, read and play for many hours. It instantly switches on to its full power. The light can be dimmed and the colour temperature can be adjusted – for example: a lamp can have different settings whether the user wants a daylight light or a warmer light.
Read the Evolution of light sources here
Dioptre refers to the curvature of the lens. The more curvature, the thicker the lens and the more magnification.
Objects viewed under a 3 dioptres lens will appear 75% (or 1.75X) bigger than normal.
5 dioptres lens renders objects 125% (or 2.25X) bigger
8 dioptres lens renders objects 200% (or 3.0X) bigger
12 dioptres lens renders objects 300% (or 4.0X) bigger
Read the full research here
I need help with my Daylight lamp
You should always go back to the original place of purchase should you have an issue with a product from The Daylight Company.
If you bought your lamp through a retailer, please contact the retailer directly.
If you bought your lamp directly from daylightcompany.com please contact us through the Contact Form or email [email protected] and we will help you with your request.
You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number.
Read the full Delivery & Returns policy here
Daylight LEDs have a long life of up to 50,000 hours. Because they are mostly built into the lamp shade, they cannot be replaced.
Spare parts & fluorescent tubes:
Spare parts such as clamps and joints as well as fluorescent tubes that fit previous models of Daylight lamps, can be ordered by contacting [email protected]
We do not offer a repair service. All our products are, however, guaranteed against mechanical and electrical defects for 24 months from the date of purchase. You should always contact the original place of purchase in the first instance.
When bought directly from our website, the Daylight Company will replace the product or supply a spare part free of charge during the guarantee period.
Read the full Guarantee policy here
