You should always go back to the original place of purchase should you have an issue with a product from The Daylight Company.
If you bought your lamp through a retailer, please contact the retailer directly.
If you bought your lamp directly from daylightcompany.com please contact us through the Contact Form or email firstname.lastname@example.org and we will help you with your request.
You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number.
Read the full Delivery & Returns policy here